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• Contacting Customer Support on page 150
Contacting Customer Support to Obtain Return Materials Authorization
This topic includes the following sections:
•
Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 150
•
Contacting Customer Support on page 150
Information You Might Need to Supply to Juniper Networks Technical Assistance Center
If you are returning a services gateway or hardware component to Juniper Networks for
repair or replacement, obtain a Return Materials Authorization (RMA) number from
Juniper Networks Technical Assistance Center (JTAC).
When requesting support from JTAC by telephone, be prepared to provide the following
information:
•
Your existing case number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the services gateway when the problem occurred
•
Configuration data displayed by one or more show commands
•
Your name, organization name, telephone number, fax number, and shipping address
Related
Documentation
Return Procedure for the SRX210 Services Gateway on page 147•
• Locating an SRX210 Services Gateway Component Serial Number and Agency Labels
on page 148
• Packing the SRX210 Services Gateway and Components for Shipment on page 151
• Contacting Customer Support on page 150
Contacting Customer Support
Once you have located the serial numbers of the services gateway or component, you
can return them for repair or replacement. For this, you need to contact Juniper Networks
Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
•
On the Web: Using the Case Manager link at http://www.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
Copyright © 2013, Juniper Networks, Inc.150
SRX210 Services Gateway Hardware Guide
- SRX210 Services Gateway 1
- END USER LICENSE AGREEMENT 2
- Table of Contents 5
- Part 4 Appendixes 8
- Part 5 Index 9
- About This Guide 11
- Table 1: Notice Icons 12
- Obtaining Documentation 13
- Documentation Feedback 14
- Requesting Technical Support 14
- CHAPTER 1 19
- Components and Specifications 23
- ValueSpecification 24
- Memory, and PoE Versions) 25
- ComponentNumber 26
- Interfaces (continued) 28
- SRX210 Services Gateway LEDs 29
- Front Panel LEDs 30
- LEDs (continued) 31
- Ethernet Port LEDs 31
- Table 10 on page 16 32
- Boot Devices 33
- Dual-Root Partitioning Scheme 33
- Air flow 35
- CAUTION: 37
- ATTENTION: 37
- CHAPTER 3 39
- Introduction 39
- Supported Modem Types 39
- Services Gateway 40
- Using the 3G ExpressCard 40
- Key Features 40
- Physical Specifications 41
- CommandAction 43
- CDMA ExpressCards 43
- Commands (continued) 44
- Ethernet Support 45
- PoE Classes and Power Ratings 46
- Gateway (continued) 47
- Interface Modules 49
- Gateway Installation 53
- Installation (continued) 54
- Requirements 56
- Requirement for Clearance 58
- Recommended 58
- ClearanceLocation 58
- Documentation 59
- CHAPTER 8 63
- CHAPTER 9 65
- QuantityComponent 66
- QuantityPart 67
- Installation 69
- Rack-Mount Installation 70
- Desk-Mount Installation 71
- Wall-Mount Installation 72
- CHAPTER 11 73
- 60-Watt Power Supply 74
- 150-Watt Power Supply 75
- Mounting Brackets 76
- Services Gateway in a Rack 77
- Power Supply Adapter Tray 77
- Vertical Stand 79
- Services Gateway on a Desk 79
- Services Gateway on a Wall 81
- CHAPTER 12 83
- Autoinstallation 91
- CHAPTER 14 93
- 192.168.1.1 and use DHCP to 94
- ValuePort Settings 96
- Gateway End 97
- CHAPTER 15 101
- J-Web Interface 107
- Start to 109
- Your ActionFunctionField 110
- Services Gateway Hardware 113
- Hardware Components 115
- Components (continued) 116
- CHAPTER 17 117
- Possible Causes and 119
- Corrective Actions 122
- Possible Cause and Corrective 124
- ActionMeaningLED Status 124
- Appendixes 127
- Information 129
- Qualified Personnel Warning 132
- ADSL 2/2+ A 135
- Class 1 Laser Product Warning 141
- Class 1 LED Product Warning 141
- Laser Beam Warning 142
- Warnings 143
- Jewelry Removal Warning 144
- Lightning Activity Warning 146
- Operating Temperature Warning 146
- Product Disposal Warning 147
- Korean Class B Warning 151
- SRX210 Services Gateway Power 155
- Guidelines, Requirements, and 155
- Specifications 155
- GuidelineSite Wiring Factor 156
- 1.5 A maximum 157
- AC system current rating 157
- Grounding lug 158
- APPENDIX C 159
- Port (10/100 Mbps) 160
- Port (1 Gbps) 160
- Port (1 Gbps) (continued) 161
- Hardware 163
- Power Supply 0 165
- Contacting Customer Support 166
- Packing the Services Gateway 167
- Index on page 155 169
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