
J4350 and J6350 Services Router Getting Started Guide
Contacting Customer Support
After you have located the serial numbers of the components you
need to return
, contact Juniper Networks Technical Assistance Ce nter
(JTAC) in one of th e following ways.
You can contact JTA C 24 hours a day, seven days a week.
On the Web, using the Case Manager link at http://www.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by telephone, enter your 11-digit case number followed
by the pound (#) key if this is an existing case, or press the s tar (*) key to
be routed to t
he next available support engineer.
InformationYouMightNeedtoSupplytoJTAC
When requesting support from JTAC by telephone, be prepared to
provide the f
ollowing information:
Your existin
gcasenumber,ifyouhaveone
Details of th
e failure or problem
Type of activ
ity being performed on the router w hen the problem occurred
Configurat
ion data displayed by one or more
show commands
Return Procedure
If the problem canno t be resolved by the JTAC technician, an RMA numb er is
issued. Thi
s number is used to track the returned materia l at the factory and
to return repaired or new components to the customer as needed.
NOTE: Do no t return any component to Ju ni pe r Networks unless you have first
obtained an
RMA num be r. Juniper Networks reserves the right to refuse shipments
that do no t have an RMA. Refused shipments will be returned to t he customer via
collect freight.
For more information about return and repair policies, see the customer support
Web page at
http://www.juniper.net/support/guidelines.html.
178 Retur n Procedure
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