Juniper-networks MX480 Bedienungsanleitung Seite 352

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Seitenansicht 351
For more information about return and repair policies, see the customer support Web
page at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) using the Case Manager link at http://www.juniper.net/support/
or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the
United States).
To return a hardware component:
1. Determine the part number and serial number of the component.
2. Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
You can send e-mail or telephone as described above.
3. Provide the following information in your e-mail message or during the telephone call:
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
4. The support representative validates your request and issues an RMA number for
return of the component.
5. Pack the component for shipment.
Related
Documentation
Contacting Customer Support on page 327
Guidelines for Packing Router Components for Shipment on page 330
Tools and Parts Required to Replace Components from an M Series, MX Series, or T
Series Router
To remove components from the router or the router from a rack, you need the following
tools and parts:
2.5-mm flat-blade (–) screwdriver, for detaching alarm relay terminal block
7/16-in. (11 mm) nut driver
Blank panels to cover empty slots
Electrostatic bag or antistatic mat, for each component
Electrostatic discharge (ESD) grounding wrist strap
Flat-blade (–) screwdriver
Mechanical lift, if available
Phillips (+) screwdrivers, numbers 1 and 2
Rubber safety cap for fiber-optic interfaces or cable
Wire cutters
Copyright © 2013, Juniper Networks, Inc.328
MX480 3D Universal Edge Router Hardware Guide
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